Quality Assurance

My Quality Assurance Process

I have a quality assurance process in place to ensure a high-quality service is delivered to ALL clients, EVERY time. This process includes:

Transparent editing guidelines

I have developed unique guidelines for the editing and proofreading services I offer. I have outlined these on my service pages to ensure prospective clients are fully informed about what I will do for them.

Project acceptance

During discussions with each prospective client (via email or phone chat), we will work out together whether I am the most suitable editor for your project based on the subject matter of the document and my experience and education. I will always take the time to understand the context of the project, enabling both of us to make an informed decision.

Regular client feedback

One of the best measures of work quality is client feedback, and therefore I regularly make contact with clients to gauge their level of satisfaction.

Dispute resolution

The quality assurance measures outlined above means that I have the utmost confidence in the quality of my work.

However, I have implemented a clear complaint resolution procedure if a client is unhappy for any reason. The client is encouraged to contact me and I will do all that I can to address their concerns. We will discuss any issues, and I will review the work performed and, if necessary, re-edit the document at no extra cost.

Any questions or concerns?